About zach ellard
Servant leader with a unique background that has spanned across marketing, ops and general management. My career started by running away to join the circus (event management) and eventually took me overseas to Singapore where I met my wife. After moving back to the US to help my family (I’m the oldest of twelve kids) I joined Zipcar and worked my way into Ops and general management.
After a few other role changes I spent two years at Amazon really getting a crash course in Ops and logistics. Which led me to Gecko Robotics where I was able to help with a variety of departments in leadership and management. Now due to COVID-19, I find myself enjoying time with my family, running and mountain biking.
If you need a senior leader with a passion for treating people well and developing others, or just want to network, then let’s talk.
University of South Carolina
2019 - 2020
Building strategic goals, metrics, reporting, training plans, operating procedures and leadership development programs for a rapidly growing industrial inspections company. Scaling operations teams to meet increasing demand across multiple territories. Charged with maintaining the highest level of customer service while supporting sales and operational functions. Responsibilities include: P&L management, field inspection teams, EHS, training, job execution planning and logistics, robot manufacturing, robot maintenance and company facilities. • Launched new field office in Houston, TX and scaled overall operations staff by 150% while ensuring operator quality • Led significant changes in sales / operations briefing structure to increase customer success and follow up • Initiated strategic metrics creation and built framework for entire company metric structure • Optimized robot maintenance turnaround times by 75%, resulting in a cost reduction of 65%
2018 - 2019
Responsible for all aspects of operations including: safety, process execution, manager development, associate onboarding engagement, labor planning / forecasting and inventory management for a Prime Now fulfillment center in Atlanta, Georgia. • Improved efficiency and throughput metrics from bottom 10% in the United States to consistent top 20% performance • Scaled associate workforce 300% in 3 months in support of new product launch (200+ new hires) • Key implementation member of special task force overseeing process transformation of 42 warehouses into new business venture
2017 - 2018
Managed a team in charge of executing last mile delivery logistics and quality for Prime Now in the western United States. Responsible for improving delivery success rates, driving solutions through data analytics and process improvement projects across twelve markets. • Led development of process and checks for optimization of workforce, resulting in a 125% increase in associate productivity
2016 - 2017
Provided region leadership, maximized growth and drove performance in various markets and territories in North America. Managed the Southeast team in strategy and strong P&L delivery. Deployed to markets as needed for training, crisis management and organizational change implementation. Accountable for performance and coaching in vital functional areas including: Operations, Marketing, Business Development and Member Services. Key responsibilities: • Multi-unit P&L management and team oversight (Canada, Southeast and all US airport locations) • Change management for overhaul of entire United States airport business, resulting in a revenue increase of 35% for the year
2015 - 2016
Developed and implemented market strategy in highly competitive on-demand delivery environment. Created a strong community of over 150 independent contractors to delight customers and gain market share in the space of entrenched competition. Managed P&L, forecasted revenue and staffing needs, designed and executed marketing campaigns, managed vendor relationships, strategic partnerships, B2B sales and CRM. • Top 5 most successful field based marketing program company wide • 2nd highest NPS score companywide for independent contractors • Built out local office
2012 - 2015
Actively recruited, hired and developed full-time and part-time staff to ensure a positive and collaborative working environment that generated results. Managed annual P&L budget to achieve revenue and membership goals in a growth market. Strengthened relationships with government agencies, corporate clients and consumers. Oversaw all operations for the Atlanta metro area including fleet operations, marketing and customer service. Assisted with various regional initiatives and training. Improved member experiences by developing key initiatives and providing rapid escalation responses to Net Promoter Score (NPS) surveys and feedback. • 15% annual member growth resulting in transition to a GM level market with an incremental increase in manager level full-time staff • 10% increase in revenue year over year • Highest annual market Net Promoter Score (North America) • Assisted multiple markets with leadership and culture improvement initiatives • Consistent development of staff resulting in multiple promotions to internal Zipcar and Avis Budget Group positions • Built out two new retail office spaces for 15 employees
2006 - 2012
Regional Marketing Director – Southeast Asia (Singapore) March 2009 – March 2012 Consultant for regional Disney branded entertainment events. Developed business plans, defined brand activation strategy and synergized with Walt Disney Company partners for partnerships and sponsorships. Identified and supervised expansion into emerging markets and countries to build company portfolio and increase earnings. Coordinated and facilitated diverse, cross-functional international teams to meet sales and revenue goals. • Event attendance exceeding 300,000 consumers annually • Above 10% net profit growth each year Lead public relations representative in Southeast Asia. Keynote speaker at press conferences and participated in numerous television, radio and print interviews driving event publicity. Field Marketing Manager (Washington, DC | Dallas, TX | Atlanta, Georgia) July 2006 – March 2009 Market research, business plan development, project management and financial settlement for Ringling Bros. Circus and Disney On Ice branded events in various small to mid-size markets across the United States.