About jenna wintersteen
University of Nebraska
English, Creative Writing Concentration
2019 - 2020
• Facilitated onboarding training for technical support agents using a variety of methods including presentations, small group activities, and e-learning modules • Streamlined training by converting two-week classroom training into a self-paced e-learning path • Served as WalkMe administrator and led the way in creating digital adoption solutions within Salesforce platform
2017 - 2019
Title365/American Title, Inc.
• Provided process demonstrations and training overviews to clients • Worked with Managers, Sales, Client Services, and Quality Assurance to ensure training met operational requirements • Served as a member of company’s Training Material Review Committee • Acted as liaison between IT and operations by creating documentation and sending department communication regarding changes to the internal order processing platform
2013 - 2017
American Title, Inc.
● Conducted both classroom training and distance training for new hires as well as continuing education for established employees ● Employed adult learning techniques to create and maintain training materials including presentations, reference guides, and videos ● Provided post-training support by coaching trainees and auditing reports for accuracy