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About jenna wintersteen

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  • 2011
    University of Nebraska

    Bachelor of Arts

    English, Creative Writing Concentration


  • 2019 - 2020
    Toast, Inc.

    Learning Specialist

    • Facilitated onboarding training for technical support agents using a variety of methods including presentations, small group activities, and e-learning modules • Streamlined training by converting two-week classroom training into a self-paced e-learning path • Served as WalkMe administrator and led the way in creating digital adoption solutions within Salesforce platform

  • 2017 - 2019
    Title365/American Title, Inc.

    Senior Corporate Trainer

    • Provided process demonstrations and training overviews to clients • Worked with Managers, Sales, Client Services, and Quality Assurance to ensure training met operational requirements • Served as a member of company’s Training Material Review Committee • Acted as liaison between IT and operations by creating documentation and sending department communication regarding changes to the internal order processing platform

  • 2013 - 2017
    American Title, Inc.

    Corporate Trainer

    ● Conducted both classroom training and distance training for new hires as well as continuing education for established employees ● Employed adult learning techniques to create and maintain training materials including presentations, reference guides, and videos ● Provided post-training support by coaching trainees and auditing reports for accuracy


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